Terms &
Conditions
These Terms and Conditions regulate the use of services provided by
FRONTIERONE - BALANCE, LDA, a company legally registered in Portugal under NIPC 517395029,
with registered office at Alameda Bonifácio Lázaro Lozano nº15; 1ºC, 2780-125 Oeiras, Portugal, and operating establishment at:
MyNorth LifeHub –ONE MARKET CASCAIS,
Av. Pedro Álvares Cabral, 1-CC, loja 11, 2750-184 Cascais,Portugal.
Contact: +351 961 685 250
E-mail: backoffice@mynorth.ai
1. DEFINITIONS
MyNorth: Refers to FRONTIERONE - BALANCE, LDA and the services provided under the MyNorth brand.
Client: Individual who uses MyNorth services.
2. HEALTH DISCLAIMER
MyNorth provides functional health, performance and wellness services.
MyNorth is not a medical clinic and does not perform medical acts or diagnose diseases. Clients must seek medical advice from a licensed physician when necessary. MyNorth is not responsible for any decisions made based on information provided.
3. SCHEDULING AND CANCELLATION
- Appointments are scheduled via WhatsApp, phone or in person at MyNorth LifeHub.
- Cancellations must be made at least 24 hours in advance.
- Sessions not cancelled within this period may be charged in full.
- Repeated no-shows may result in refusal of future bookings.
4. PAYMENT AND BILLING
- Payment is made after service delivery, in person or via accepted digital methods.
- Invoices are issued according to Portuguese tax law and sent via email.
5. RESPONSIBILITIES AND LIMITATIONS
- MyNorth delivers professional services by qualified practitioners.
- Results vary based on individual conditions; no specific results are guaranteed.
- Clients are responsible for providing accurate health information.
- MyNorth is not liable for:
- Pre-existing injuries or conditions not disclosed.
- Misuse of advice outside sessions.
- Delays caused by third-party service interruptions.
6. DATA PROTECTION
MyNorth processes client data according toRegulation (EU) 2016/679 (GDPR).
Personal data is handled strictly for service provision purposes.
Full data management details are available in the Privacy Policy.
7. INTELLECTUAL PROPERTY
All content, branding, images, documentation and materials provided by MyNorth are protected by copyright and may not be reproduced without prior written consent.
8. COMPLAINTS AND DISPUTE RESOLUTION (RAL)
- A physical and electronic complaints book is available: www.livroreclamacoes.pt
- In accordance with Law No. 144/2015, in case of dispute, the client may use the following Alternative Dispute Resolution entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Website: www.centroarbitragemlisboa.pt
9. ONLINE BOOKINGS AND SERVICES
MyNorth does not sell services online.
All bookings are manually confirmed via WhatsApp or in person.
PortugueseDecree Law DL 24/2014 (Right of Free Withdrawal) does not apply.
10. MODIFICATIONS
MyNorth reserves the right to modify these Terms at any time. Updates are published on the website with immediate effect.
11. APPLICABLE LAW AND JURISDICTION
These Terms are governed by Portuguese law.
In case of dispute, jurisdiction lies with the courts of Cascais, except when legally mandatory otherwise.
12. CONTACT
For clarifications regarding these Terms and Conditions:
Email: backoffice@mynorth.ai
Phone: +351 961 685 250
Address: MyNorth LifeHub – ONE MARKET CASCAIS
Av. Pedro Álvares Cabral, 1-CC, loja 11
2750-184 Cascais – Portugal
